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#326122 11/06/2024 03:47 PM
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I am in the process of filling out the entry form and have completed the first section, but the website will not proceed to the next questions. I have tried my computer and phone and the website doesn't seem to be working. Has anyone else had this problem? It says 1of 4 completed, but NEXT when clicked will not proceed.




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islandgem #326124 11/06/2024 04:36 PM
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It sounds like there's an error in one of the fields. Scroll up and see if you can find the error message.

islandgem #326126 11/06/2024 04:56 PM
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I did check that several times, but couldn't find anything.No error message appears.I placed the 1 before the phone numbers, so no problem there.




islandgem #326128 11/06/2024 05:03 PM
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Put a + in front of the 1

islandgem #326129 11/06/2024 05:31 PM
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I did that. No problem with the phone number. It seems they were having problems with the website. I waited about 30 minutes and was able to proceed and completed the form successfully.




islandgem #326135 11/06/2024 07:24 PM
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Glad it finally worked out!

islandgem #326149 11/07/2024 01:21 AM
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Under “Contacts and Addresses” they want “House/Apt#, name”. What do you fill in there?

MotownTim #326151 11/07/2024 04:09 AM
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Your house number, for example if your address is "111 Main St" than "111" will go in that field and "Main St" under the next field titled "Street name".


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islandgem #326159 11/07/2024 07:38 AM
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Just did mine, remembered the plus sign. If born in the USA, you are American (obviously that’s what I go by!) - but I laugh because so many say it’s presumptious to say that as technically so are Canadians as we are all in North America! Sorry I’m on way too many chat boards!!! What got me was the dates. It’s month/day/year. Not day/month/year. And when doing birthday it wouldn’t take 1968, only 68. Thought that was odd!!

kim #326171 11/07/2024 09:13 AM
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Must have been an American (born in the USA! grin) who programmed it. Europeans all use day/month/year. And I guess they figure there aren't too many 100 year old people who go to SXM!!


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kim #326179 11/07/2024 11:41 AM
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Kim, my form was day, month, year. Are you sure yours was different?




islandgem #326180 11/07/2024 11:45 AM
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Yes. It was weird. As I was struggling!! I couldn’t believe it wasn’t day, month, year!!

Last edited by kim; 11/07/2024 11:45 AM.
islandgem #326183 11/07/2024 12:08 PM
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I filed out the entry forms before we left 2 weeks ago. When we got to customs, will still had to go thru the process at the kiosk. So, it really didn't matter to do it before. Maybe over time it will work. Once it does it will be nice and quick.

sunluver #326187 11/07/2024 02:18 PM
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It seems random, as some have reported not having to reenter the information at the kiosk, and others, like you, have had to do that. Guessing that it may have something to do with how far in advance you've filled out the form, I'm going to update ours a week before we fly, just in case that makes a difference. I figure it can't hurt.


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