Sharon got right back to me. Thank you all for your help. However, we come in next Tuesday, and she stated she is only open Friday through Monday right now. Darn, we will just miss her. Anybody have any other suggestions on who can help us get our iPhone sim card changed so we can use our phone while we are there? Worst case, I guess we could always just "unplug" and turn the "real world" off while we are there. If it were only that easy . . . .