TravelTalkOnline Forums Travel and Vacation Forums British Virgin Islands Jetblue

Big Kudos to Jetblue for fixing an error, that I made, and not charging me a dime.

For our upcoming trip I booked the flights for all 8 of us. Because we were using 3 different credit cards, I booked on 3 separate bookings. We are leaving out of Detroit at 6am, going to Boston. Leaving Boston at 8am, arriving in St. Thomas at 12:35. I booked 4 of this on this route, the other 4 I booked on the same flight out of Detroit, but had them leaving Boston at 11:00, arriving in St. Thomas at 2:55, instead of 12:30.

The first agent I spoke to told me it would be an additional $214 per ticket, an $856 mistake! I asked to speak with a supervisor and explained my situation. She was the nicest, sweetest supervisor you could ask for. She changed the other 4 in our group to fly on the earlier flight with us. NO CHARGE.

I will be flying Jetblue whenever it is available.

Nice to hear some good news regarding
airline customer relations.
We had a pretty good experience when our
Delta plane had to deplane due to
mechanical problems a few
weeks ago. Found another plane and took
off less than an hour late.
Very smooth and organized.
Safe travels
Try to have fun.

Mike

That's awesome !!! Good for you ... sometimes it pays to be nice to others.

we used Jet Blue for the first time last year & had no problems at all, the planes seemed more comfortable also, they could not do more for you...we will use them again for sure, great to read your post! <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />

Yup....jet blue for us the past few years also...comfy and great service

WOW .... Just noticed my ticker is down to days ....can not wait to go back

Didn't you just get back ?!?!?! <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />