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#95247
04/21/2016 09:34 AM
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Joined: Feb 2001
Posts: 4,214
Traveler
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OP
Traveler
Joined: Feb 2001
Posts: 4,214 |
Big Kudos to Jetblue for fixing an error, that I made, and not charging me a dime.
For our upcoming trip I booked the flights for all 8 of us. Because we were using 3 different credit cards, I booked on 3 separate bookings. We are leaving out of Detroit at 6am, going to Boston. Leaving Boston at 8am, arriving in St. Thomas at 12:35. I booked 4 of this on this route, the other 4 I booked on the same flight out of Detroit, but had them leaving Boston at 11:00, arriving in St. Thomas at 2:55, instead of 12:30.
The first agent I spoke to told me it would be an additional $214 per ticket, an $856 mistake! I asked to speak with a supervisor and explained my situation. She was the nicest, sweetest supervisor you could ask for. She changed the other 4 in our group to fly on the earlier flight with us. NO CHARGE.
I will be flying Jetblue whenever it is available.
Colleen ![[Linked Image]](https://www.tickerfactory.com/ezt/d/4;10765;60/st/20230111/e/Bvi+Land+Based+Trip/dt/0/k/cc92/event.png)
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Joined: Dec 2005
Posts: 610 Likes: 1
Traveler
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Traveler
Joined: Dec 2005
Posts: 610 Likes: 1 |
Nice to hear some good news regarding
airline customer relations.
We had a pretty good experience when our
Delta plane had to deplane due to
mechanical problems a few
weeks ago. Found another plane and took
off less than an hour late.
Very smooth and organized.
Safe travels
Try to have fun.
Mike
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Joined: Apr 2015
Posts: 200
Traveler
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Traveler
Joined: Apr 2015
Posts: 200 |
That's awesome !!! Good for you ... sometimes it pays to be nice to others.
Allan
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Joined: Sep 2002
Posts: 334
Traveler
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Traveler
Joined: Sep 2002
Posts: 334 |
we used Jet Blue for the first time last year & had no problems at all, the planes seemed more comfortable also, they could not do more for you...we will use them again for sure, great to read your post! <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />
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Joined: Jan 2011
Posts: 2,466
Traveler
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Traveler
Joined: Jan 2011
Posts: 2,466 |
Yup....jet blue for us the past few years also...comfy and great service
Kim
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Joined: Jan 2011
Posts: 2,466
Traveler
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Traveler
Joined: Jan 2011
Posts: 2,466 |
WOW .... Just noticed my ticker is down to days ....can not wait to go back
Kim
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Joined: Apr 2015
Posts: 200
Traveler
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Traveler
Joined: Apr 2015
Posts: 200 |
Sandsailsun said:
WOW .... Just noticed my ticker is down to days ....can not wait to go back Didn't you just get back ?!?!?! <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />
Allan
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