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#91567
03/25/2016 03:57 PM
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Joined: Apr 2013
Posts: 84
Traveler
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OP
Traveler
Joined: Apr 2013
Posts: 84 |
Coming back to my favorite island for 2 weeks starting in mid April.....Although I am not staying at the Sapphire I am curious as to if anything has gotten any better....
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Joined: Sep 2001
Posts: 888
Sponsor
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Sponsor
Joined: Sep 2001
Posts: 888 |
They have been restored to the RCI system.
The leak in the pool is fixed.
Five out of six elevators are working.
things are being cleaned and painted.
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Joined: May 2014
Posts: 144
Traveler
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Traveler
Joined: May 2014
Posts: 144 |
Yes was much improved at our stay in January, but,,, upon checkout we were paying the $50 tax with credit card,,, paper jam in machine,, no problem just fix paper and run card again,, you guessed it now two charges. Have been emailing and phoning since January to no avail, not even a reply. Customer service still a long way to go.
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Joined: Jul 2006
Posts: 13,590 Likes: 4
Traveler
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Traveler
Joined: Jul 2006
Posts: 13,590 Likes: 4 |
Just dispute the charge with your credit card company. Let them do the legwork.
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Joined: Apr 2013
Posts: 84
Traveler
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OP
Traveler
Joined: Apr 2013
Posts: 84 |
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Joined: Feb 2007
Posts: 252
Traveler
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Traveler
Joined: Feb 2007
Posts: 252 |
Canuck54,
I absolutely agree with GaKaye. Call your cc company and tell them you were billed twice. They will research and refund the second billing.
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Joined: Apr 2014
Posts: 29
Traveler
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Traveler
Joined: Apr 2014
Posts: 29 |
We stayed there the first two weeks of March and were pleasantly surprised . Elevators worked, no water or air conditioning issues, and staff was extremely friendly! I was greeted at check in with a greeting and handshake. No issues with housekeeping as we had service each day. The onsite manager seems to be making a difference. We were also shown the remodeling project and the newly remodeled rooms are really nice. Things are looking up if the project is finished as planned!
Last edited by FFSXM; 03/26/2016 08:41 PM.
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Joined: Jul 2008
Posts: 244
Traveler
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Traveler
Joined: Jul 2008
Posts: 244 |
I can only say I hope you are right. As owners who luckily were able to unload our units awhile ago, This must be the 3rd or 4th installment of renovations that were going to be done and never were. My hope for the owners who are still holding on is that it turns out well.
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Joined: Jul 2007
Posts: 1,294
Traveler
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Traveler
Joined: Jul 2007
Posts: 1,294 |
Something must be happening there. The Armed Forces Vacation Club has bunches of units available through at least July. The club is affiliated with RCI so the Sapphire must be back in their good graces because they were removed when all the big problems happened. Hopefully the place is making the repairs necessary to be the first class place that they once were.
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Joined: Aug 2006
Posts: 52
Traveler
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Traveler
Joined: Aug 2006
Posts: 52 |
Stopped in during a walk last week. It looked dingier and smelled worse than our last stay there 2 years ago.
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Joined: Jan 2007
Posts: 127
Traveler
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Traveler
Joined: Jan 2007
Posts: 127 |
FFSXM said:
We stayed there the first two weeks of March and were pleasantly surprised . Elevators worked, no water or air conditioning issues, and staff was extremely friendly! I was greeted at check in with a greeting and handshake. No issues with housekeeping as we had service each day. The onsite manager seems to be making a difference. We were also shown the remodeling project and the newly remodeled rooms are really nice. Things are looking up if the project is finished as planned! Ditto ditto, ditto. We saw improvements with resort, more activities offered, plus staff was friendly & helpful. A big change in overall atmosphere. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />
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