TravelTalkOnline Forums Travel and Vacation Forums St. Maarten - St. Martin Jet Blue unbelieveably bad customer service

Jet Blue's website has some SIGNIFICANT issues, for sure.

Airlines changing itineraries is a totally different situation than this to me AND if you have a significant change in your flight, you do have the right to cancel without any penalty and get your money back.

"Eligible" is the key word. Doesn't mean included or guaranteed. I have GE also and during the interview it was stated that it's not a guarantee.

TSA pre is for domestic flights or going through a domestic airport departing or arriving from a foreign country at the domestic airport. Doesn't help in a Foreign airport such as SXM on departure.

Eligible means that you are able to receive the benefits of TSA PreCheck. Once your Global Entry known traveler # is entered on your reservation, you get the PreCheck on your boarding pass. There is no need to sign up for both Global Entry and TSA PreCheck.

Agreed.

That is true. But you still need to realize that PreCheck is not guaranteed for all GE passengers. Yes, you usually get it, but it's random, and in some cases you do not.

Your exactly right.

It is my understanding that your known traveler # on your reservation gets you precheck on your boarding pass. The airlines do not differentiate between types of known traveler #'s.

See this chart- https://www.dhs.gov/comparison-chart

But, we are dealing with government programs, so no answer is ever definitive.

Fortunately, my wife and I have always had precheck on our boarding pass since we got Global Entry.

Now that you have my curiosity up, I checked the website for the airlines I fly the most (American and Southwest) and both say that Global Entry gets you PreCheck.

I'm sure I have jinxed myself now and will not get it the next time I fly. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Wink.gif" alt="" />

We were told at our global entry interview that precheck was not guaranteed, that it was random. We have had a couple of times where one of us got precheck and one didn't, so have verified that it is, indeed, random.

The GE and KTN matters will always be a mystery to me. We generally fly AA but every so often we use JB and occasionally Delta, none of which do we have any status so I know that's got nothing to do with it.

Neither my DH nor I have either GE or a KTN, and yet, as infrequently as we fly - generally only two to four times a year if that - I always get that most coveted and hoped for 'pre-check okay' on my Boarding Pass. John never does. And that said, I seriously hope I haven't jinxed myself on that score.

But over the course of the past few international trips I've asked those in charge at the various C&I desks why that might be the case, and each person I've spoken to has given me a completely different reason, and being that it's a government program in the first place, that makes perfect (non)sense to me. Just sayin'..... <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />

You’re both correct sort of…..GE provides you with all the benefits of TSA Pre but…..neither GE nor TSA Pre guarantee expedited screening as per the TSA website “TSA incorporates unpredictable security measures throughout the airport and no passenger is guaranteed expedited screening.” So with GE you are just as likely to receive expedited screening (or not) as you are with TSA Pre.

In other words, we didn't do anything wrong, you just misunderstood. Blame YOU for THEIR mistake. Typical of a company that has absolutely no clue what real "customer service" is.

I found it an odd choice of words, for sure. No airline seems to have good customer service anymore.

Correct...they know, in most cases, they do not have to compete for business anymore so it has become a "take it or leave it" attitude. So, if there ARE choices, then just pick the "least bad"....there is no "best"

If I was Jet Blue I would not want to provide sub-standard service to someone who administers an international web site.

Regardless of the situation, in SXM or elsewhere, we never tell people that we run this site, for the purpose of gaining any service or perk not given to the public at large. Other than in situations where people already know who we are, we never say who we are in a restaurant situation up front. Sometimes when we pay the bill, we will put one of our cards in with the check.

But Carol, you guys are YUUGE!

There is at least one other person who runs a SXM related website who touts how they are so YUUUUGE when dealing with various businesses down island. I personally find that unseemly.

I agree - he gets a little carried away to say the least - very different from how you guys have done it. I do think that a number of business owners on SXM owe a lot to your site and know it - nothing wrong in being YUUGE with them.

Seems you went through a lot of aggravation for a few dollars.

It was $35 altogether, which is a decent amount of money. But I went through a lot of drama because of the principle that I was not going to let them get away with it.

Carol,

I'm sure, like too many of us, the issue of $35.00 was really not the main issue here and it was most likely the fact the big old airline was once again taking advantage of the little guy who, all too often, DOESN'T bother to fight back over such a meager amount. And from another point of view, the $35.00 is at least a round or two of drinks or a light lunch somewhere so better in the little guys pocket than in the airlines coffers when they're absolutely NOT entitled to it in the first place. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />

Pat--absolutely. Many people would not bother to call them on it and they should not be able to get away with it. It's not the money so much as the principle.

All airline are the same at times . My daughter and husband left for Rome this past Sunday on AA from Philly they still have not received there bags , AA said there were left in Philly and would be there the next day not so never left until Thursday one bag to London the other still in philly . Now they are in Florence AA said one bag should get there Saturday and expect a phone call to set up the delivery , sure I would not bet on it the other bag who knows where the are sending it . The philly to Rome is a everyday flight how hard would it be to place the bags the next day so they could have them and not spend all this time on the phone . On this one AA could care less about there customers , what a way to ruin a great vacation . Moral of this is don't expect to much in this day of speed an greed all they want is your money little service