All airline are the same at times . My daughter and husband left for Rome this past Sunday on AA from Philly they still have not received there bags , AA said there were left in Philly and would be there the next day not so never left until Thursday one bag to London the other still in philly . Now they are in Florence AA said one bag should get there Saturday and expect a phone call to set up the delivery , sure I would not bet on it the other bag who knows where the are sending it . The philly to Rome is a everyday flight how hard would it be to place the bags the next day so they could have them and not spend all this time on the phone . On this one AA could care less about there customers , what a way to ruin a great vacation . Moral of this is don't expect to much in this day of speed an greed all they want is your money little service
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