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Joined: Mar 2008
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I just returned from a tasty dinner at the Captain's Rib Shack on Kim Sha beach. I'd been there many times in the past but hadn't returned in a while. I noticed two things, the first just an observation but the second disturbed me enough to make me think twice about returning:
1. It is no longer a LoLo and a simple meal including two sides is $24 plus drinks.
2. The bill contains a line item for 15% service charge. While that isn't necessarily an issue, underneath the total in a somewhat bigger font they have several lines showing what the 15%, 20% and 25% tip amounts are, and they are based on the meal price that already includes 15% service. The unwary would then look at the 15% amount and add at least that to the bill - making a grand total of over 30% service charge; and if one adds the higher amounts as suggested on the bill it is easy to reach a 50% tip. And it really still is just a BBQ place with benches for seating right on the main strip and not a place where one might envision paying extra for good service.
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Joined: Oct 2013
Posts: 1,821 Likes: 2
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This behavior was going on with restaurants, 25 years ago, when people weren't so aware of the tipping/service charge/tax on the Dutch side. The best you can do is be aware, double check your bill and tip what you're comfortable.
Last edited by bdeeley; 03/19/2024 08:51 PM.
Be Happy! Simply because you deserve to be. 😁
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Joined: Mar 2001
Posts: 17,800 Likes: 1
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This behavior was going on with restaurants, 25 years ago, when people weren't so aware of the tipping/service charge/tax on the Dutch side. The best you can do is be aware, double check your bill and tip what your comfortable. Correct. Pay attention and sadly, let the buyer beware. And, perhaps this is why Captain's Rib Shack has not been busy anytime we have passed.
J.D.
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Joined: Mar 2009
Posts: 19,342 Likes: 2
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Maybe if more aware customers voiced their displeasure with this they might reconsider this tactic.
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Joined: May 2002
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Some restaurants do post the break down so that people can figure what to to tip .
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Joined: Mar 2009
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Yes but the problem is with the auto added SC and then suggesting an added tip on top. Very deceptive.
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Joined: Oct 2013
Posts: 1,821 Likes: 2
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Most North Americans that can afford to vacation in Sint Maarten, can also figure out the amount to tip on their restaurant bill.
The problem that I have, is the practice that many restaurants have of adding a charge that they list as a service charge, tax or another anomalous charge and then asking for an additional tip on top. They are attempting to rip off the unaware customer, and that is sleazy.
Be Happy! Simply because you deserve to be. 😁
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Joined: Mar 2004
Posts: 4,380 Likes: 3
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I agree that it is deceptive, good to pay attention and look over the check wherever you are.
I prefer the Isle seat
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Joined: Mar 2001
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One another note about deception. Some feel they have been ripped off when buying gas as they pay in USD but only get the NAF amount. I have noticed the SOL stations now have large signs out about the NAF-USD conversion. Not saying someone may not get taken advantage of if they don't know the conversion or pay attention at the pump but it seems the stations are TRYING to be a little more transparent. I got gas at the SOL station near the causeway bridge. One day it was self-service and prepay so I went inside, pair in USD and was given a receipt ink NAF but clearly stamped the amount was NAF. $30 USD=FAF 54.
J.D.
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Joined: Jun 2014
Posts: 18
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On the Island now. Most of the restaurants we’ve visited have these write ups on the bill. On several occasions the server informed us that they only received 5% of that service cost.
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Joined: Mar 2004
Posts: 4,380 Likes: 3
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That is the servers issue, not yours. You also don't know if telling the truth or tips are shared. Not your problem, ignore.
I prefer the Isle seat
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Joined: May 2021
Posts: 294 Likes: 8
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I enjoy the French side, where a 5%-10%ish tip is all you need to leave and is totally the norm.
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bdeeley, completely agree with your assessment
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Joined: Mar 2001
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That is the servers issue, not yours. You also don't know if telling the truth or tips are shared. Not your problem, ignore. Correct and another reason to NEVER ask. The then know you don't know and you are open to deception.
J.D.
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Joined: Sep 2000
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And if you can’t do the math - which I even figured out finally. Head over the border to the Cadisco in Nettle Bay - Euro/USD 1/1 and they pump
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Joined: Aug 2000
Posts: 83,848 Likes: 3
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Posts: 83,848 Likes: 3 |
Zanshin--agreed, that is deceptive and they count on people being drunk and not paying attention. We used to go there years ago, but the last time we went, a couple years ago, the service (??) was horrible and the food was definitely not worth the money. It's off our list.
Carol Hill
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Joined: Apr 2008
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And if you can’t do the math - which I even figured out finally. Head over the border to the Cadisco in Nettle Bay - Euro/USD 1/1 and they pump And a nice store attached!
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Joined: Mar 2009
Posts: 19,342 Likes: 2
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That is the servers issue, not yours. You also don't know if telling the truth or tips are shared. Not your problem, ignore. Exactly. If servers don't like the tip policy they should find another job.
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Joined: Jun 2009
Posts: 5,008 Likes: 2
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And if you can’t do the math - which I even figured out finally. Head over the border to the Cadisco in Nettle Bay - Euro/USD 1/1 and they pump I go ONLY to Cadisco for gas. There are three locations I'm aware of so always do a fill-up when I am near one. They pump and it's one-to-one.
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Joined: Feb 2005
Posts: 375
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What has become clear is that restaurant owners expect customers to enable a dysfunctional compensation structure for employees.
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Joined: Mar 2009
Posts: 19,342 Likes: 2
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What has become clear is that restaurant owners expect customers to enable a dysfunctional compensation structure for employees. Got that right.👌 At least some do but not all.
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Joined: Nov 2021
Posts: 117
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Posts: 117 |
Speaking for only where I live in the US. We see the occasional "service charge" added to a bill and there is usually an explanation to it. But when we "travel" we pay attention but also treat it like we do when we dine around our area. We've been told it's a generic charge to offset raising the rates on a menu. That being said, we've also been told at restaurants that we truly trust that it goes to the whole staff. That statement doesn't track for all restaurants. As someone who grew up in the service industry I would never trust all the owners to be honest and take care of their staff. But I would like to think that maybe the bulk of them are possibly treating their staff a little better with the "service charge". And in our opinion, regardless of the "service charge", we will always tip out our service staff on top of the service charge because in most establishments they have to pay down to those who help.
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Joined: Mar 2009
Posts: 19,342 Likes: 2
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Posts: 19,342 Likes: 2 |
I had it added to a restaurant back home with the explanation it was to cover the employees Health Insurance Plan. WHAT. Isn't that the employer's responsibility. 🤔
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Joined: Aug 2012
Posts: 675 Likes: 1
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Posts: 675 Likes: 1 |
CHECK YOUR Receipts very carefully. A lot of the smaller markets and even bigger ones over charge often and on purpose. We caught one adding an extra $20 to a $65 bill in ringing items in a the wrong or higher price.
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Joined: Mar 2009
Posts: 19,342 Likes: 2
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We always check our receipts. Happens a lot at home.
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Joined: Feb 2007
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Just yesterday at Carrefore Cole Bay I purchased two bottles water and a baguette and cashier said 10.90. I asked her to recheck because, laughing, I said one expensive loaf of bread. What she’d Done was charge me for twelve bottles water..
Last edited by RonDon; 03/21/2024 05:24 AM.
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Joined: Oct 2011
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"Speaking for only where I live in the US. We see the occasional "service charge" added to a bill and there is usually an explanation to it. But when we "travel" we pay attention but also treat it like we do when we dine around our area. We've been told it's a generic charge to offset raising the rates on a menu. That being said, we've also been told at restaurants that we truly trust that it goes to the whole staff. That statement doesn't track for all restaurants. As someone who grew up in the service industry I would never trust all the owners to be honest and take care of their staff. But I would like to think that maybe the bulk of them are possibly treating their staff a little better with the "service charge". And in our opinion, regardless of the "service charge", we will always tip out our service staff on top of the service charge because in most establishments they have to pay down to those who help."
Yeah, the explanation is they don't want to pay to re-print the menus so instead they add a service charge.
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Joined: Dec 2008
Posts: 3,289
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We are on island now too. Noticed most restaurants we have been at are adding the sc. Even restaurants that hadn't in the past! Also noticed that drink prices have never been higher...even though the cost of alcohol remains quite low on the island. Been here a week, and haven't posted a trip report yet. Guess sand gravity has taking its toll so far.
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Joined: Aug 2000
Posts: 83,848 Likes: 3
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OK, Ed, enough of this sluffing off! Trip report due!!
Carol Hill
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