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Joined: Aug 2003
Posts: 575
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snuba Offline OP
Traveler
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S
Joined: Aug 2003
Posts: 575
Just want to let everybody know how great and handy this option on AA App is.
Was trying to make a reservation with AAmiles on their site for my 6 years old grandson but because it was only him on this reservation their system saw it as a “ minor child traveling alone “ and I needed to do it through a call to customer service. Everybody else were on different reservation with paid tickets. After being on hold for two hours I decided to try their Chat option and was answered immediately. After I typed in my situation nice person on the other side took care of it in few minutes, issued the ticket, sent email confirmation and I paid with my CC right there in a chat mode.
Well, I screwed up and told her my grandsons middle name spelling incorrectly, my daughter in low picked that up reveiwing confirmation few hours later. I thought oh boy, here I go again. Back to chat option, they picked it up where we left off and corrected it right there. Great tool to use! clapping

Luda


Life is short, travel the World.
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Joined: May 2007
Posts: 795
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Joined: May 2007
Posts: 795
Good to know. Fly AA most of the time and use their app often. Did not know about the chat option.

Joined: Jul 2010
Posts: 276
J
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J
Joined: Jul 2010
Posts: 276
I used a chat option on United the other day and it was so much faster than a phone call.I was happily impressed.


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