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Joined: May 2008
Posts: 367
Traveler
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OP
Traveler
Joined: May 2008
Posts: 367 |
HELP! I am traveling tomorrow morning and submitted everything to the USVI Screening portal. It has been about 6 hours since my submission is this normal or should I submit again? I tried to call a number but it was busy and I submitted a request for someone to research and they gave me a ticket number.
Any suggestions would be greatly appreciated TIA
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Joined: Jun 2020
Posts: 1,190
Traveler
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Traveler
Joined: Jun 2020
Posts: 1,190 |
They process according to arrival time. We have had it range from 4 hours when submitting day before travel to 3 days when submitting further out. You should receive something this evening. Did you track with your tracking code to make sure that it is in process? It is spring break season so I imagine they are swamped.
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Joined: May 2008
Posts: 367
Traveler
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OP
Traveler
Joined: May 2008
Posts: 367 |
Yes I did and it says Pre-Approval. I sent it to the help desk and they issued a ticket number so we shall see.
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Joined: Oct 2004
Posts: 1,974
Traveler
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Traveler
Joined: Oct 2004
Posts: 1,974 |
If you don't have your green QR code before your departure, you should print off all your documents and your portal travel application. You can check email on landing for green QR code. If you don't have it, you go to a small room to the right in the document review line and they will process you manually.
Cheers, RickG
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