TravelTalkOnline Forums Travel and Vacation Forums British Virgin Islands USVI portal Down?

HI, we have been waiting since monday to get Portal approval. I talked to a woman at the # on the website and she said that with the rule change they are having problems processing apps. Causing delays and other problems. We are leaving the house at 3:30am tomorrow morning. So, as you can imagine, this is getting pretty stressful. Wondering if anyone else is dealing with this? Thanks!

I think there are many people thinking that the new rules have gone into effect already (and they are not effective for a few days) and sending in vax cards instead of test results causing backlogs. I have been using the portal since July 2020 - through all the many changing timelines and requirements - it has never gone down. Hopefully you will receive something before 9 PM.

Last week I submitted my vaccination info to the portal, the new, just check the box option, got the success check mark, and still have not received the green scan confirmation. Upon arrival I was simply directed to a room adjacent to the vaccination check in line, filled out a short form and was sent on my way. It may have been faster than the line! Take your vac card with you.

Just an update, I sent them a text at the number provided by customer service and they expedited it. We are approved!

can you tell me the number I was approved for tomorrow but my husband is still waiting
Thank you

We leave in the morning also I received a confirmation but husband did not. We are still waiting for him

sure, The # is 340-690-2601. Text them. I told them when I am getting on the plane and gave them my conformation #, my name, and my email.