GO LIVE OF NEW INFORMATION SYSTEM DELAYING COVID RESULTS
Friday April 2 – The “Go Live” of the BVI Health Services Authority’s new health information system is causing delays in persons receiving their COVID-19 test results.
Acting Chief Executive Officer, Mrs. Cedorene Malone-Smith said that persons can now expect their results in 36-48 hours instead of 24-36 hours.
According to the CEO, the Authority is currently in the process of transitioning from a dated Electronic Medical Record (EMR) system to a new and improved one. “This necessary upgrade will make us more efficient in the administration of our day-to-day functioning. The upgrade will also improve our service delivery to the BVI community,” Mrs. Smith said.
She further stated that the system upgrade will also assist in reducing delays and maintaining a high level of quality care at public healthcare facilities. “We want to thank our hard-working staff for implementing our downtime backup procedures as we work to resolve this matter. Patient safety is and remains our top priority.”
The public is asked for their continued patience during this time as the Authority works diligently to serve with excellence and BVILOVE.
Any inconveniences experienced by the downtime associated with our new health information system transition is regretted.
so now tourists here for 7 days if tested at 9am in Road Town on day 4 will get their results on day 6 at 9am and thats if there is no backlog so that leaves them 1 day to enjoy the BVI. This also stops anyone taking a day 4 test on any outer island as the results would never get back in time for anything except the trip home.
My buddy who has lived on island for decades assured me when I was questioning him about the opportunity to get vaccinations widely given and drop the quarantine. “I’m pretty certain they will mess it up” he replied with frustration and another word for trust. I see the prime minister and other officials are under quarantine from the funeral last week 2here the Covid positive person was in attendance.
They were up to 13 positives from 8 or 9. I was unclear as to whether the increase was from tourists or if it was fall out from the funeral.
Perhaps a bigger issue is exit testing. The US requires a test within 3 days. If it takes the BVI two days to process a test, there is little margin for error time wise. Plus, how far in advance can you sign up for that test? What if all the testing slots are taken?
Now they are saying 50 ferry passengers, which doesn't leave many slots for airport arrivals. I would still like to come, but the obstacles only grow.
Not sure the number of ferry arrivals has anything to do with the airport arrivals. In any event there are so many issues with BVI travel it just seems like the unknown will stop most folks from coming. They have to start allowing vaccinated folks to come and go without tests or other issues.
Thorsten, all arrivals are linked. The constraint is the number of Covid tests they can do in a day. Fifty arrivals by ferry means fifty fewer by air - simple as that. When the US added the need for an arrival test (departure from the BVI), that effectively reduced tourism by 33% (if my math is correct). Add in a Covid outbreak as there is now, and all bets are off.
It's not clear to me why their new software is delaying things. It rather sounds like an excuse. My suspicion is inadequate staffing. Couldn't come at a worse time.
Well, they could cut down the number of tests needed by up to 67% if they mirror CDC guidelines and require a negative test prior to arrival w/ proof of vaccine and then just test departures.
I’m actually more concerned with them locking down again than dropping their protocols. From what I glean they’ve only vaccinated 500 more people in the last 3 or so weeks for a total of about 7500. Couple that with the rise from zero to 13 cases, it’s a little concerning. I’d say trip insurance would be in order just in case.
I don’t see the reasoning with the program going so slowly that they don’t go ahead and give the second dose to those who want it now when many are hesitating. Then perhaps if cases rise more people will want to take the jab and those having had one dose and are now due for a second will be out of the way. I know they kicked it out to 12 weeks in hopes of getting more vaccinated. I’m not sure if astraZenica is normally a month between or 8 weeks.
Well, I'd love to hear other suggestions Sleepychef, the vaccines work. If people don't believe that then there's nothing I can say to change their minds.i don't want to see more trips cancelled, but either way, keeping the gate locked and not either vaccinating or building herd immunity by having it run its course is not a tenable solution. Eventually, Covid will make it's way to the islands.
I know they kicked it out to 12 weeks in hopes of getting more vaccinated. I’m not sure if astraZenica is normally a month between or 8 weeks.
Anyway the stuff doesn’t do any good in vials.
Will... The original guidance on Astra was 4 weeks but trials here in the UK showed that increasing the period between the doses improved overall effectiveness. Doses of both Astra Zenica and Pfizer, the two in use here, are both given at 11-12 weeks interval on the basis that most of the protection comes from the first dose so, with limited supplies, it is better to get a single dose into more people than two doses into fewer people.
We are going for our day 4 test tomorrow. It will be interesting to see how long it takes. Took well over 48 hours to get the day 0 test but we are having a great trip. Very few boats and lovely weather. Sailing from beautiful spot to another beautiful spot is not too oppressive. I just hope they get the tests back so we can go home at the end of the trip.. If not I guess we will just keep sailing around.
We go for our return test today....will be happy with 48 hours...I wonder if they give priority to those so tourists can make their flights.....will let you know.
That makes sense. Indeed these vaccines have proven to be so effective that I wondered in the states if they shouldn’t push out the second dose so they could get more of the high risk pool covered quickly ie “us old people” dang that’s hard to say They didn’t do it although I heard some docs advocating it.
Now I think the problem here will likely be the same situation in the bvi. There will be a lot of vaccine but not much demand. I didn’t realize they had better outcomes waiting longer for second dose. I just hate to see a system set up and no business. . I think the U.K. like our experience had enough pain that a most of those in vulnerable groups were only too happy to get the jab. I hope that happens in the bvi without the deaths elsewhere, but does not look like it currently.
Ok...so we wasted a lot of time getting ourselves put in the system for our return test...problems with the new system....finally they just took our money..$80 each now and sent us over to the other building to get the test,, VG......they said we could come pick up the results either tomorrow night or early on Tuesday morning...fingers crossed.
Sorry to hear you had to go through that. First I've heard of increasing the exit test fee. A most curious tourism strategy: increase the length of quarantine, fees, transport costs and administrative hassles.
We go for our return test today....will be happy with 48 hours...I wonder if they give priority to those so tourists can make their flights.....will let you know.
We had friends test last Wednesday 10:30am, results came 38 hours later at 12:30am Friday.
Sorry to hear you had to go through that. First I've heard of increasing the exit test fee. A most curious tourism strategy: increase the length of quarantine, fees, transport costs and administrative hassles.
I think there's an extra fee on JVD and VG. Still $70 on Tortola.
Thanks, Jason. I e-mailed the gentleman on the taxi commission a couple weeks ago to ask how much our day four testing transport would cost. No response to date. Not inspiring confidence in the plan.
The response I got from Deputy Governor David Archer and Mr. Jevaughn Parsons, in charge of Taxi and Livery, was that the published Taxi Tariff was applicable for land transport and boat transport would be determined prior to implementation which they said would be April 24.
We are just back from a 9 day bareboat charter through TMM. Prior to departure we had some issues with the BVI gateway portal until we were informed that it is buggy on Safari and that we should use Chrome as our browser to access it, which solved the problem (but it would have been nice to know in advance). Start early and use the WhatsApp technical support for issues. The Day 0 test at the airport was quick and we had our results in 36 hours. The day 4 test was also quick, but we did not receive our results for 57 hours. Cost us a day of diving and a planned trip to Cooper. Although Malone Bay on VG is listed as anchorage only for quarantine, the mooring field at Leverick extends almost into Malone and several boats on quarantine we moored there. The gentleman collecting mooring fees for Leverick asked if we were quarantined and offered to bring us ice and provisions if we were. Very helpful. Once out of quarantine the usual anchorages restaurants are empty. Only a few tables at dinner and some with limited menus. Anegada Beach Club did not grill the lobsters outside but cooked them on the stove inside. Some of the restaurants have limited hours, so be sure to call ahead and check.we had the Baths to ourselves (hello 1985) and there are blissfully no cruise ships allowed yet (though that may change in June). The issue is the pre-departure test to get back into the US. Given he variable timing to receive results (everyone we met had a story) and the fact that the testing done on the out islands are sent Road Test for processing, the 72 hour window gets pretty tight pretty fast. The airline gate agent at EIS counted carefully and we saw one family turned away as their tests were one day too old. At that int they were looking at another 2-3 days to get tested. Overall, we had a great time and the weather wind and sailing spectacular. The only real negative was an underlying testing anxiety that had us either looking for testing sites or waiting on results 24-7. Have fun but plan your trip carefully.
Thank you, catman, for your post. We are currently scheduled 5/29-6/8, and appreciate all the feedback from those that have recently gone. I am hopeful that the delay in testing results has truly been solved. It sounds like on a 9 day trip, you only had 3 that were out of quarantine (57 hours after day 4 test). Even on a two week charter, nearly half of the trip would be spent in quarantine.
How long did it take for you to get your test results for your return trip to the US? What day, and at what location, did you schedule your test for?
Thank you, catman, for your post. We are currently scheduled 5/29-6/8, and appreciate all the feedback from those that have recently gone. I am hopeful that the delay in testing results has truly been solved. It sounds like on a 9 day trip, you only had 3 that were out of quarantine (57 hours after day 4 test). Even on a two week charter, nearly half of the trip would be spent in quarantine.
How long did it take for you to get your test results for your return trip to the US? What day, and at what location, did you schedule your test for?
we recently had guests take their travel test on a Wednesday @ 10:30 and received the results Friday @ 12:30am for their noon departure.
We had our test on Virgin Gorda on Easter Sunday around 10 am....we were able to pick up our results at about 11:30 am on Tuesday. They originally told me, when I got tested, that I would have it back by Monday evening.....we were leaving on Wednesday.....
This is my biggest concern....especially if the test would turn out to be a false positive. I am hopeful BVI will find a way to eliminate the Day 4 test and yet remain safe
To me, it would seem logical to do away with the extra testing, if one is fully vaccinated. But to expect things to be logical, I guess is expecting too much?
bailau - the group in question was not fully vaccinated, so they were still at risk of contracting the virus. With packed planes and airports (especially STT!!), travel seems the logical place the virus might be contracted, hence the negative results on arrival and positive on day 4. Most false positives are tied to rapid tests not full PCR (at least my experience here with friends and associates) and BVI is doing full PCR testing. When we visited last month we went in with eyes wide open, knowing all the potential risks, including possible Q and inability to return back to US if, somehow, we contracted COVID there. We should be fully vaccinated before our return trip mid June, and while modified restrictions for fully vaccinated travelers would be welcome, we're not counting on it and again will insure for, and plan for, the risks.
I replied to this facebook post, asking if they used private insurance or bought the travel insurance. They used bluecross and blue shield for their covid insurance. I potentially think this is a mistake, we bought the travel insurance that was recommended.