In the metro Atlanta area we used Viral Solutions -
https://viralsolutionsga.com/. Scheduled departure flight is Saturday morning so we went to the drive-thru location on Monday morning for the deep nasal swab collection. Zero out of pocket cost to patients with insurance and they test regardless of whether or not you have symptoms. Results arrived in 36 hours (Quest Diagnostics was the lab) but had some issues getting the lab report corrected on my results.
I uploaded the negative lab results to the St. Maarten government site -
https://stmaartenehas.com/application-form/ and received a “AUTHORIZATION DENIED ” email in about 40 minutes. The email was generic in the reasons for being denied in that it mentioned every possible reason “ Your EHAS application has been denied due to: Uploaded test result doesn't meet the requirements. It must specify the lab, name test subject, sample date, type of sample and type of test.” Everything they asked for was on the report except for type of sample and sample date. I went back to the testing site and had them add the collection date and time but they said there’s no way to add the specimen type but the type of test implied the type of specimen required. As a test, I submitted my wife’s lab results which were identical to mine except they had the date and time the specimen was collected. She received her “AUTHORIZATION PRE-APPROVED” email. I resubmitted my corrected lab results and received the “PRE-APPROVED” email this morning!
My reason for sharing this is to hopefully keep someone from having the same scare we did. It was very very unsettling to know our whole trip hung in the balance while we attempted to get someone on the phone at the testing facility and lab to sort out how to get the information corrected. The representative from Quest Diagnostics was extremely helpful in providing steps necessary to get the results corrected especially when the testing center was having a 3 hour wait to reach someone on the phone. I thought I had done my due diligence in verifying the type of test conducted but didn’t verify all of the necessary information was on the report before submitting the application.
I can finally take a huge ‘sigh of relief’ waiting for Saturday! Car rental is already secured through Kenny’s and our Airbnb in Grand Case is waiting for us.
.
