Forums39
Topics39,383
Posts319,362
Members26,666
|
Most Online3,755 Sep 23rd, 2024
|
|
Posts: 148
Joined: August 2007
|
|
7 members (Kmon, IslandBoi, RatmansWife, soccerpch, nevar37, shieneehead, 1 invisible),
845
guests, and
241
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
Joined: Dec 2004
Posts: 5,108 Likes: 1
Traveler
|
OP
Traveler
Joined: Dec 2004
Posts: 5,108 Likes: 1 |
WSJ link to Best and worst airlines 2019Delta involuntarily bumped 9 passengers in 2019 American ..more than 15,000
|
|
|
|
Joined: Aug 2000
Posts: 83,848 Likes: 3
Traveler
|
Traveler
Joined: Aug 2000
Posts: 83,848 Likes: 3 |
Can't read it. They want me to subscribe..
Carol Hill
|
|
|
|
Joined: Mar 2009
Posts: 19,347 Likes: 2
Traveler
|
Traveler
Joined: Mar 2009
Posts: 19,347 Likes: 2 |
|
|
|
|
Joined: Dec 2004
Posts: 5,108 Likes: 1
Traveler
|
OP
Traveler
Joined: Dec 2004
Posts: 5,108 Likes: 1 |
Ahhh...sorry....Delta first/AA last just ahead of United
|
|
|
|
Joined: Dec 2004
Posts: 5,108 Likes: 1
Traveler
|
OP
Traveler
Joined: Dec 2004
Posts: 5,108 Likes: 1 |
Ahhh...sorry....Delta first/AA last just ahead of United
Interesting article...compared the US airlines in nine categories...said how Delta has made it a corporate effort to totally eliminate involuntary bumping of passengers (9 vs 15,000+ for AA) and offers significant incentive (cash) for voluntary bumps....
I don't think I can cut/paste the article here since it's subscriber content
|
|
|
|
Joined: Oct 2017
Posts: 933
Traveler
|
Traveler
Joined: Oct 2017
Posts: 933 |
No surprise that Delta tops the list. I have only had one issue with Delta, and that involved the staff at JFK once when we were returning from SXM a few years ago. We got stranded overnight in JFK, but when we eventually got home I e-mailed their customer service department describing what we went through and they apologized and did us right. When something goes wrong or when awful customer service occurs, many people deal with it and say "that's just the airlines being themselves", but the better ones do want to hear from you (that's what they told us at Delta). It's not frivolous complaining, but feedback that airlines need to do things better in the future.
|
|
|
|
Joined: Nov 2006
Posts: 1,912
Traveler
|
Traveler
Joined: Nov 2006
Posts: 1,912 |
Delta is fortunate that they never adopted the 737Max. AA, not so much.
|
|
|
|
Joined: Aug 2000
Posts: 83,848 Likes: 3
Traveler
|
Traveler
Joined: Aug 2000
Posts: 83,848 Likes: 3 |
boucharda--correct, you can't copy and paste it. I was pretty shocked at that number of only 9 involuntary bumps by Delta.
Carol Hill
|
|
|
|
Joined: Dec 2004
Posts: 5,108 Likes: 1
Traveler
|
OP
Traveler
Joined: Dec 2004
Posts: 5,108 Likes: 1 |
Yup...the Max kinds screwed AA in the cancellation category BUT Southwest, who has the most 737 Max aircraft, is in a similar boat and tied for 2nd overall
|
|
|
|
Joined: Nov 2003
Posts: 383
Traveler
|
Traveler
Joined: Nov 2003
Posts: 383 |
American since the merger could careless about the passenger and loyal customers the way they use there FF there is no reason for me to be part of that program . The last ten years have changed them from a very good company to a piss poor airline it’s to bad , but that’s the way I and many more feel
|
|
|
|
Joined: Nov 2006
Posts: 1,912
Traveler
|
Traveler
Joined: Nov 2006
Posts: 1,912 |
The labor action by the AA mechanics didn’t help either.
|
|
|
|
Joined: Apr 2001
Posts: 14,702
Traveler
|
Traveler
Joined: Apr 2001
Posts: 14,702 |
As an aside here, Whats going on with Delta? I’ve read and heard of several safety mishaps just this week - one of which actually involved a returning SXM flight at JFK. That’s more than I’ve noticed with any airline in a long time, but then, I guess I usually try NOT to hear about airplane mishaps. I’d far prefer to complain about flight changes rather than actual mishaps.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
|
|
|
|
Joined: Dec 2004
Posts: 5,108 Likes: 1
Traveler
|
OP
Traveler
Joined: Dec 2004
Posts: 5,108 Likes: 1 |
I saw a "near collision" between two Delta flights five days ago at JFK but that was an ATC issue
|
|
|
|
Joined: May 2002
Posts: 5,511 Likes: 1
Traveler
|
Traveler
Joined: May 2002
Posts: 5,511 Likes: 1 |
Our youngest Brother works with Delta and he posted via CNN that Delta is top in it's earnings .
Last edited by Kennys; 01/16/2020 05:06 PM.
|
|
|
|
Joined: Mar 2001
Posts: 17,801 Likes: 1
Traveler
|
Traveler
Joined: Mar 2001
Posts: 17,801 Likes: 1 |
Delta had a very good recent quarter.
J.D.
|
|
|
|
Joined: Aug 2012
Posts: 2,288
Traveler
|
Traveler
Joined: Aug 2012
Posts: 2,288 |
I have a crap ton of AA and DL miles and consistently for the last several years AA availability and mile cost/award is way way better than Delta 1 year away and 3-4 weeks away.
Got RT to SXM less than 30 days out for 15k and $80ish bucks a ticket on AA web special..
Never see DL anywhere close.
AAs issues are all labor driven. They got new planes, lots A320s. Times are good. But MX parrwork slowdowns causing ripple effects. Dont know much about their cause for why they have been doing it.
Luckily no issues on our flights this last trip.
|
|
|
|
Joined: Dec 2004
Posts: 5,108 Likes: 1
Traveler
|
OP
Traveler
Joined: Dec 2004
Posts: 5,108 Likes: 1 |
I also have a crapload 0f AA miles and, yes, the availability of flights is higher but so are the additional charges for the "free" flight...and are the possibilities of not actually flying the time/route you bought
I have used AA miles only twice in the last few years and both times they got messed up with the last one from SXM being a doozy with a few intentional lies thrown at us as reasons
I will use them only if I have no concern when I get to my destination or back home
Last edited by boucharda; 01/17/2020 07:19 AM.
|
|
|
|
Joined: Feb 2007
Posts: 4,557 Likes: 2
Traveler
|
Traveler
Joined: Feb 2007
Posts: 4,557 Likes: 2 |
As an aside here, Whats going on with Delta? I’ve read and heard of several safety mishaps just this week - one of which actually involved a returning SXM flight at JFK. That’s more than I’ve noticed with any airline in a long time, but then, I guess I usually try NOT to hear about airplane mishaps. I’d far prefer to complain about flight changes rather than actual mishaps. To Pat... the answer is that WE just booked our first flight on Delta. We're known to be the ones that if anything happens it happens to us lol. Murphy's Law!
|
|
|
|
Joined: Mar 2001
Posts: 17,801 Likes: 1
Traveler
|
Traveler
Joined: Mar 2001
Posts: 17,801 Likes: 1 |
We flew Delta in Nov. to/from SXM and no problems at all other than a slight delay leaving DAY due to some maintenance paperwork.
J.D.
|
|
|
|
Joined: Jul 2006
Posts: 13,501
Traveler
|
Traveler
Joined: Jul 2006
Posts: 13,501 |
We flew Delta in Nov. to/from SXM and no problems at all other than a slight delay leaving DAY due to some maintenance paperwork. We also flew Delta in November/December, but were forced to check our carry-on bags in Raleigh. We were told that the bins were full, but when we boarded, the bin above our seats was completely empty. After having gone to all the effort of packing carry-on only for a three week trip, it was highly annoying. But, Delta got us there on time, and home only an hour later than scheduled; much better than our usual AA experience.
|
|
|
|
Joined: Mar 2001
Posts: 17,801 Likes: 1
Traveler
|
Traveler
Joined: Mar 2001
Posts: 17,801 Likes: 1 |
Hopefully they checked the bags for free. With the turmoil with AA, Delta is the only viable option many people have. I am taking AA down in March and Delta back (due to pricing & sxchedule) and I am still concerned AA is going to mess with the schedule.
J.D.
|
|
|
|
|