This service is so much more convenient that the Red Hook or even the old ferry service out of CA to St. John. It costs a little more but is so worth it. The taxi drivers and others I asked about it don't seem to know a thing or if they do they won't tell. We will definitely be using them in the future when going to STJ.
We saw the proprietor greeting people as they boarded at Crown Bay. We are hearing many friends who are very pleased with the customer service. It is also a great way to visit Water Island from St. John.