We ALWAYS book through Jim Ruos when we go to Club O. As Eric said, there is ZERO cost to you for his services (his fees are paid by the resort) and when you book through Jim everything goes perfectly.
In addition, if you need to make unexpected changes before you go, Jim handles all those details smoothly and expertly as well...getting you what you need.
...and you can do it all with a free phone call to his 1-800-476-5849 phone line.