[b]fabbr1 said:I will never fly them again stay away and use Cape Air or Jet Blue etc.
Unfortunately, we had a very similar experience with Cape Air over President's Weekend. Except we would have missed our connection home. (We booked a charter in order to make our flight out of SJU.) Up until then, I was a big Cape Air fan. I don't know if the employee at the counter didn't know what was happening with operations or if they were playing dumb, for lack of a better term, in the interest of self-preservation because of the increasingly angry mob at the terminal.
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