I'll add that we rented from Hertz a very long time, late 80s?, and they had no car for us when we arrived. We used another (very expensive) rental company to get a car. When we returned home I contacted corporate Hertz and was informed that SXM Hertz was not part of Hertz, USA. However, they reimbursed us for the $ difference that we paid as compensation. Never used SXM Hertz after that but have used US Hertz many times.