Just some observations about our arrival on Saturday, Nov 30th from CLT on AA3102. Total time from walking off the plane until we cleared customs and immigration was 30 minutes. Since we filled out our online SXM entry forms ahead of time, it only took about 30 seconds each at the passport scanners. (There are 18 total scanners). The big problem is, a lot of people had not completed the entry forms online and took them forever answering all the questions at the scanners. This really slowed things down. We did find the scanners to work great though.
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