From 3/20 article in DH
There were also issues with airline miscommunication. “Some airlines mistakenly informed passengers that completing the form was mandatory, even to the point of denying boarding. This issue was addressed through a notice to [the International Air Transport Association – Ed.] IATA and change made in time, clarifying that the form is optional during this pilot phase,” she explained.
The length of the form was also listed as an issue. “The questions on the forms were too lengthy and in some cases, unclear. We are revising the questions to shorten them and make them more concise,” she said.
As it relates to issues with the QR codes, she said QR codes were either not showing up at all or were ending up in junk folders. This glitch is also being addressed and will be fixed soon, she said.
“The system is being updated, with an improved version expected soon. We (TEATT, Justice and PJIA) remain committed to refining this initiative, guided by feedback from travellers, airlines and stakeholders. Despite initial challenges, we are confident this system will ultimately enhance the travel experience and serve St. Maarten well,” the minister said.
PrevNext
Supplements
.
