Yes...you are right, but NOW it is worse than when we went. They will eventually get it together. We go several times a year, so we KNOW the love we have for SXM. NO matter what obstacles there might be at the airport. After Irma, we had to go thru the private jet terminal and our luggage was brought on the back of a truck. But, we were sad that we made Lesley, Kenny's Car Rental, wait so long for us to get out! By the way, I think the YouTube videos of the airports new arrival area are funny and informative, but it was still really a mess.