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SJU to EIS connecting
#193063
04/23/2019 02:27 PM
04/23/2019 02:27 PM
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Joined: Aug 2018
Posts: 88 Tampa Bay, Florida
SonOfTheSea
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Joined: Aug 2018
Posts: 88
Tampa Bay, Florida
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Can anyone provide any detail or insight to help me know what to expect when my group travels through San Juan (SJU) en route to Tortola (EIS)? We are all flying on two separate reservations, one Southwest flight to SJU and then a separate reservation on Intercaribbean into EIS. Since our tickets and airlines do not code share, I'm trying to understand what we should expect. I've contacted Intercaribbean and I feel almost more confused afterwards, as the gentleman had a thick accent and I don't think either of us understood the other entirely. Almost every person in my group is not checking a bag, so we are wondering what to do regarding checking in for Intercaribbean. It'd be great if we could simply just get off our Southwest flight and head straight to our IC gate to check in, but if my ears heard the IC customer service rep correctly, we will all need to go out to the front ticketing area to check in. The man on the phone also said we would need to check in 2 hours prior to departure, even though the IC website states mandatory flight closing is 60 minutes for international flights. I did notice that the IC website states that check-in "opens" 2 hours prior to depart time, so I'm wondering if maybe I have misunderstood him as saying we would actually need to check in 2 hours early. Perhaps I'm answering some of my own question as I write this, as I guess it appears that check-in opens 2 hours prior and closes 1 hour prior to departure, so we basically have a 1-hour window to get it done. Interested to know any experience some of you may have, as we have never booked flights on separate reservations in the past. We arrive at SJU 3:30pm and depart for EIS at 6pm, but a couple others in our group who are traveling separately arrive at SJU at 12:40 and have a 2:15 flight to EIS. I'm more worried about them for the most part! Thanks :-)
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Re: SJU to EIS connecting
[Re: bailau]
#193080
04/23/2019 04:41 PM
04/23/2019 04:41 PM
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Joined: Aug 2018
Posts: 88 Tampa Bay, Florida
SonOfTheSea
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here is link...this may help
http://www.traveltalkonline.com/ubbthreads.php/ubb/showflat/Number/186392/Searchpage/1/Main/27615/Words/%2BSJU+%2Bto+%2BEIS/Search/true/re-sju-esi-question-advice-needed-thanks.html#Post186392
Thank you. I remember seeing that thread at the time. I think my main concern on this one was if we really do need to go out to the ticketing counter to check in or if we could just proceed with our carry-ons straight to the gate and check in there. I wonder if online check-in is possible? The website has a tab to check in online but for my flight it says it isn't available at that location. We are still a couple weeks out though, so perhaps it's possible within 24 hours like other airlines?
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Re: SJU to EIS connecting
[Re: SonOfTheSea]
#193084
04/23/2019 04:57 PM
04/23/2019 04:57 PM
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Joined: Nov 2000
Posts: 3,359 Cane Garden Bay, Tortola
JasonHelmbrecht
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Joined: Nov 2000
Posts: 3,359
Cane Garden Bay, Tortola
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I wonder if online check-in is possible? The website has a tab to check in online but for my flight it says it isn't available at that location. We are still a couple weeks out though, so perhaps it's possible within 24 hours like other airlines?
I have not gotten online check-in to work with IC. They appear to use the same portal as Seaborne and I can check-in on Seaborne but not on IC. Even when I can check-in with Seaborne it doesn't save anything because you still have to present yourself and a valid passport at the gate to be issued a boarding pass. The difference is Seaborne lets me pick my seat in advance. With IC, the planes are all open seating.
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Re: SJU to EIS connecting
[Re: JasonHelmbrecht]
#193086
04/23/2019 05:22 PM
04/23/2019 05:22 PM
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Joined: Dec 2018
Posts: 1,426 Washington DC
bailau
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Posts: 1,426
Washington DC
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I wonder if online check-in is possible? The website has a tab to check in online but for my flight it says it isn't available at that location. We are still a couple weeks out though, so perhaps it's possible within 24 hours like other airlines?
I have not gotten online check-in to work with IC. They appear to use the same portal as Seaborne and I can check-in on Seaborne but not on IC. Even when I can check-in with Seaborne it doesn't save anything because you still have to present yourself and a valid passport at the gate to be issued a boarding pass. The difference is Seaborne lets me pick my seat in advance. With IC, the planes are all open seating. Same here...have never been able to online check in
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Re: SJU to EIS connecting
[Re: sail445]
#193298
04/26/2019 11:01 AM
04/26/2019 11:01 AM
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Joined: Aug 2018
Posts: 88 Tampa Bay, Florida
SonOfTheSea
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OP
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Joined: Aug 2018
Posts: 88
Tampa Bay, Florida
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I haven’t any experience with IC. With Seaborne whether you check in your luggage or carry on they will give you the bags when you deplane at EIS and it won’t be necessary to collect your bags at the baggage claim. I assume this would be true for IC at EIS also. But to clarify, I meant anyone arriving on our Southwest flight (who checked a bag) into SJU would need to get their bags from baggage claim and return to ticketing counter to check in.
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