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Jet Blue website problem
#62708
07/22/2015 03:59 PM
07/22/2015 03:59 PM
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Joined: Aug 2000
Posts: 83,552 Central Florida!
Carol_Hill
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I have been messing around all day trying to book flights to SXM. Their website is seriously f*ed up. I finally was able to book a one way with cash, tried to book the other way with points, and the website had a total brain f$rt. Got a person on the phone, who was a total idiot and tried to charge me $215 PLUS points for the flight. Then she proceeded to tell me that the points for the flight had gone up 2000 points while I was on the phone with her, so they couldn't honor the price. Got a supervisor, who cleared that up, and then proceeded to tell me that the taxes were $5 more than what it's showing on their website. I had had it at that point and told her to cancel the whole thing...
Last edited by Carol_Hill; 07/22/2015 06:27 PM.
Carol Hill
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Re: Jet Blue website problem
[Re: Carol_Hill]
#62709
07/22/2015 06:26 PM
07/22/2015 06:26 PM
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Joined: Aug 2000
Posts: 83,552 Central Florida!
Carol_Hill
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Update--I called again this evening and was able to get them to honor the price which shows up on the website. They had to issue me a credit and then apply it toward the booking, in order to do so, but at least they honored the price on their website. I spent a lot of time over $5, but the thing just p*ssed me off, as Jet Blue has already screwed me over a couple of times in the past..
By the way, there is a KNOWN PROBLEM with the website, as far as Jet Blue is concerned, according to the (much more helpful) person I talked to this evening. If you try to book a one way ticket from SXM (or anywhere else outside the country, I presume) you will NOT be able to use a credit card that has a US address. The system will ALWAYS decline your credit card.
Carol Hill
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Re: Jet Blue website problem
[Re: Petwa]
#62713
07/22/2015 09:43 PM
07/22/2015 09:43 PM
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Joined: Aug 2000
Posts: 83,552 Central Florida!
Carol_Hill
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Yup, they are just another airline, but an airline with a messed up website at the moment. The agent this evening readily admitted that the problem I experienced with trying to pay was a known issue with their website. The screwup with how much the taxes are supposed to be was just an aggravation on top.
Carol Hill
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Re: Jet Blue website problem
[Re: boucharda]
#62716
07/23/2015 08:03 AM
07/23/2015 08:03 AM
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Joined: Apr 2001
Posts: 14,671 Brookfield, CT.
pat
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boucharda said: Nice work by JB screwing up their fare structure and now their website. I have two upcoming flights booked before the changes. One to Las Vegas and one to SXM....both departures and returns were booked as one way flights with no problem.
Guess they fixed that potential now <img src="http://www.traveltalkonline.com/forums/images/graemlins/duh.gif" alt="" /> I'm not sure what is meant by your last comment. We also have a trip that was booked prior to the changes going into place and the only problem I can see is that we can't personally change our seats if of a mind to. Are you saying that with regard to purchasing one-way tickets, this is no longer an option? I can't imagine that would be the case but since the return dates I'm interested in aren't available yet I guess I'll have to wait and see. The CSR I spoke with a couple of weeks ago when I first noticed the problems was totally helpful and couldn't have been more pleasant as she made the changes and assured me there would be no charge for phone bookings until the problems were corrected within their system. Perhaps with all the glitches still in place that's changed and they've lost their sense of humor?!
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Jet Blue website problem
[Re: The_Lurker]
#62718
07/23/2015 08:26 AM
07/23/2015 08:26 AM
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Joined: Aug 2000
Posts: 83,552 Central Florida!
Carol_Hill
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Whoever those people are who designed the current website certainly got overpaid!!! Don't know if it's still a problem or not, but all day yesterday, once you logged in to True Blue, then you couldn't do ANYTHING. The only way I got the first ticket booked online was to find the flight I wanted and THEN log in.
Carol Hill
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Re: Jet Blue website problem
[Re: boucharda]
#62719
07/23/2015 08:29 AM
07/23/2015 08:29 AM
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Joined: Aug 2000
Posts: 83,552 Central Florida!
Carol_Hill
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A totally US flight should still be no problem. The problem is that at present you can't book a one way international flight from outside the country using a US credit card ONLINE. You have to call them and have them do it on the phone. And as in my case, potentially they tell you the fare has gone up, or it's more points, or the taxes aren't what it shows online. The first time I called, the supervisor I was eventually routed to just said it wasn't their problem, they couldn't do anything about the taxes, which didn't set well. The second time I called the person wasn't a supervisor as far as I know, but she understood the issue and worked until she fixed it. The SECOND person did provide good customer service.
Carol Hill
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Re: Jet Blue website problem
[Re: cruzer]
#62721
07/23/2015 04:30 PM
07/23/2015 04:30 PM
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Joined: Aug 2000
Posts: 83,552 Central Florida!
Carol_Hill
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Glad you got your situation resolved over the phone, but these website issues seem really severe..
Hope things go great on your connection!
Carol Hill
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Re: Jet Blue website problem
[Re: Carol_Hill]
#62722
07/30/2015 04:29 PM
07/30/2015 04:29 PM
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Joined: Aug 2000
Posts: 83,552 Central Florida!
Carol_Hill
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...and their website is still f*ed up. Was trying to do some stuff with my itinerary today and the website showed that they had charged my credit card twice for the paid ticket!! <img src="http://www.traveltalkonline.com/forums/images/graemlins/Mad.gif" alt="" /> Checked with the credit card company and no, it had only been charged once. But I still can't put in contact information, etc. Tried to call and of course their call center is way overwhelmed, so I hung up. They need to get their website fixed...
Carol Hill
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Re: Jet Blue website problem
[Re: Carol_Hill]
#62723
07/30/2015 04:46 PM
07/30/2015 04:46 PM
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Joined: Apr 2001
Posts: 14,671 Brookfield, CT.
pat
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They're pathetic right now......but gimme a break!
Did the people who developed our healthcare website do the JB site, too? It's totally screwed up and so much so, half the time I can't even log in let alone accomplish doing anything.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Jet Blue website problem
[Re: pat]
#62724
07/31/2015 07:50 AM
07/31/2015 07:50 AM
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Joined: Oct 2012
Posts: 304 NC, USA
Durathror
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I haven't had the same level of problems, but they keep emailing me my itinerary. Naturally, I assume there has been some kind of change ( or problem) but, thankfully, so far, nothing.
There's a small fortune to be made in racing; just start with a large one.
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Re: Jet Blue website problem
[Re: SharonfromSXM]
#62726
07/31/2015 10:37 AM
07/31/2015 10:37 AM
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Joined: Aug 2000
Posts: 83,552 Central Florida!
Carol_Hill
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I don't know, they really need to get that website fixed!! Presumably they will get their crap together by March, but I'm glad now I paid for a bag each way. It is technically cheaper to pay for the bag when you buy the ticket, versus later on, I think? I decided, going by myself, I would definitely have to check a bag, so just paid for it both ways up front. I will see how things go here today, still need to call them about putting in my travel details.
Carol Hill
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