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Re: AA came through
[Re: DRich]
#226071
05/05/2020 07:12 PM
05/05/2020 07:12 PM
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Joined: Aug 2000
Posts: 83,552 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 83,552
Central Florida!
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Surprising they are just now cancelling, but I have to assume you were not surprised..
Carol Hill
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Re: AA came through
[Re: DRich]
#226075
05/05/2020 07:55 PM
05/05/2020 07:55 PM
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Joined: Mar 2009
Posts: 19,180 Auburn, WA
SXMScubaman
OP
Traveler
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OP
Traveler
Joined: Mar 2009
Posts: 19,180
Auburn, WA
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Sadly, American just cancelled our May 15 flight to SXM. Fortunately I was able to get through on the phone while only holding for five minutes. They refunded everything back to the credit card. I was expecting a long hold time but I was pleasantly surprised. Surprised they refunded over the phone. I had to log onto the refund site after they did the cancellation over the phone
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Re: AA came through
[Re: SXMScubaman]
#226079
05/05/2020 08:33 PM
05/05/2020 08:33 PM
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Joined: Apr 2001
Posts: 14,671 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,671
Brookfield, CT.
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We were very early into the cancellation thing but I did it completely over the phone.
The only difficulty I experienced was we had purchased our FC tix very early due to a sale situation and when they said they’d make the refund back to our cc I didn’t recall we had cancelled that credit card. When a week went by and we hadn’t seen the refund show up I checked the old card and sure enough - there sat our rather sizable credit. Citi was very good and within three days they direct deposited it into our bank account but I have a feeling had I not been proactive in looking for it, the credit might have sat there forever.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: AA came through
[Re: PelicanPirate]
#226095
05/06/2020 10:42 AM
05/06/2020 10:42 AM
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Joined: Apr 2001
Posts: 14,671 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,671
Brookfield, CT.
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Did they cancel the flight or did you?
If they cancelled, the DOT rules say they MUST give the refund in the same manner you originally paid the for the tickets. JB and I went round and round over this and finally they conceded it was a law and they credited the money back to my cc. I did not want a credit in their travel bank.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: AA came through
[Re: PelicanPirate]
#226103
05/06/2020 11:31 AM
05/06/2020 11:31 AM
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Joined: Apr 2001
Posts: 14,671 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,671
Brookfield, CT.
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That sounds pretty much like what JB told us but non-refundable doesn’t mean squat if the airline cancels the flight but in all honesty, if the ticket amount was that small I probably wouldn’t waste my time either although to me it’s more about the principle.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: AA came through
[Re: pat]
#226104
05/06/2020 11:32 AM
05/06/2020 11:32 AM
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Joined: Aug 2000
Posts: 83,552 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 83,552
Central Florida!
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pat--sounds like to me that Pelican cancelled the flight themselves, and the flight actually went?
Carol Hill
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Re: AA came through
[Re: SXMScubaman]
#226113
05/06/2020 12:50 PM
05/06/2020 12:50 PM
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Joined: Apr 2001
Posts: 14,671 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,671
Brookfield, CT.
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Could be.
I’m laughing at all these ‘accommodations’ the airlines are making. They will TRY to keep those middle seats open. (Unless they need them...) They are waiving certain rules. (But usually with an expiration date of a month or two on the waivers.) You can pay anywhere from $39.00 to $89.00 to keep the center seat open but what about the ‘other’ seat. I wonder how they will work around that one. They are granting full refunds even on non-refundable tickets when they cancelled your flight. (But in most cases you have to fight for the refund even though DOT says they have to give it.)
IMHO, the airlines will only do what they are mandated to do or what works best for their bottom line. I get that. They’re a business and the bottom line is what matters.
I remember how they started charging for baggage - because the cost of fuel had spiraled out of sight. Did they rescind the baggage fees now that fuel is bottoming out? AA allowed you to up-grade your coach seats for a fee but they at least they gave you free alcoholic drinks in the bargain. Until they took that perk away, that is, and I wonder how soon they will reinstate it? And JB - widely known for their free checked bag? Until they changed their entire pricing plan and basically took that away, too along with raising their checked bag fees.
It’s all about the bottom line. I cant wait to hear how much relief money they will receive from the government but in the end.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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