This is good to know. We have traditionally stayed with the US brands just because they are a known entity but these past 2 Hertz have been so disappointing (wrong size car, hatchback with no trunk despite our request, driver's seat broken both times, and both times nothing else available) we are just kind of fed up. Next year we will give Discount a try.
Yes, that is similar to my experience. I had used Hertz for 2 or 3 years without incident and then the last two years I used them they didn't have the car I had ordered and tried to give me a car in the next class down as an "equivalent". It wasn't. Both times, as a Hertz President's member, I reminded them that I was entitled to an upgrade at no charge, instead of a downgrade. They had to scramble to find me something. The first time I just chalked it up to a mistake, but after the second year in a row I decided to look elsewhere.
I haven't been happier. Discount does require a 20% upfront deposit at time of booking. In the scheme of things that isn't a large number for me and it means there is less to pay when I get to the island. It's not an issue for me, but it may be for some.
