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Re: Pussers makes a good move
[Re: sail445]
#53369
05/07/2015 05:27 PM
05/07/2015 05:27 PM
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Joined: Apr 2005
Posts: 120 Tortola, BVI
mess
Traveler
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Traveler
Joined: Apr 2005
Posts: 120
Tortola, BVI
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sail445 said: I'm not being stereotypical, most Europeans won't leave a 20% tip with excellent service, it goes against their grain. Different from saying most don't do their homework.
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Re: Pussers makes a good move
[Re: maytrix]
#53371
05/07/2015 06:42 PM
05/07/2015 06:42 PM
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Joined: Mar 2008
Posts: 8,530 Ya never know...
HillsideView
OP
Traveler
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OP
Traveler
Joined: Mar 2008
Posts: 8,530
Ya never know...
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I think a line printed on the menu and the bill saying "service NOT included" should be enough to address all potential customers.
My foot fits right into my shoe and my shoe will fit right into your...
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Re: Pussers makes a good move
[Re: HillsideView]
#53372
05/07/2015 07:01 PM
05/07/2015 07:01 PM
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Joined: Sep 2010
Posts: 5,720 Massachusetts
maytrix
Traveler
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Traveler
Joined: Sep 2010
Posts: 5,720
Massachusetts
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They could always do the reverse and simply charge more and pay more so tipping wasn't an issue - any tips are a bonus.
But I think we all know what this means for service.
Matt
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Re: Pussers makes a good move
[Re: RonP]
#53374
05/07/2015 07:51 PM
05/07/2015 07:51 PM
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Joined: Aug 2000
Posts: 83,620 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 83,620
Central Florida!
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Well, I certainly agree with you there, especially when you often add in alcohol in the mix! <img src="http://www.traveltalkonline.com/forums/images/graemlins/Crazy.gif" alt="" /> My feeling is that many people on vacation from the US and elsewhere, if there is a tip already included on the bill, they still tip an additional 15% or whatever, on top, because they simply don't pay attention. Restaurant owners know that, so to ME, adding an auto tip, they HOPE to deceive the customer into tipping twice, or at least, they know it's a real good possibility and they're perfectly fine with that. Just sayin'..
Carol Hill
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Re: Pussers makes a good move
[Re: Carol_Hill]
#53375
05/08/2015 05:26 PM
05/08/2015 05:26 PM
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Joined: Nov 2003
Posts: 1,427 New Jersey, USA
DanS
Traveler
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Traveler
Joined: Nov 2003
Posts: 1,427
New Jersey, USA
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It is not that they are stingy tippers, it is because in their native countries service is included in the price. To them, tipping as we know it is the US is a foreign concept. A normal "tip" in most European countries would be to round up a $97 check to $100 for example. Agreed. But servers in Europe also make a much higher wage, so that basically they get paid by their employer a working wage to begin with. I find it a much more rational way to do business than the way we Americans do it, but whatever. Which points out a way to test the concept that the only way to get good service is to incentivize the servers with tips. Over the last couple of years I have been to Germany, Italy, and France (for business, business, and pleasure, respectively). I was in tourist-oriented restaurants, and off-the-beaten-path restaurants that were mainly frequented by locals. I found the waiters and waitresses to be uniformly attentive, friendly, and competent. So maybe there's more than one way to skin a cat, or run a business. Dan <img src="http://www.traveltalkonline.com/forums/images/graemlins/Cheers.gif" alt="" />
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Re: Pussers makes a good move
[Re: DanS]
#53376
05/08/2015 07:17 PM
05/08/2015 07:17 PM
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Joined: Oct 2001
Posts: 1,901 Maine
Breeze
Traveler
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Traveler
Joined: Oct 2001
Posts: 1,901
Maine
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Put 1000 restaurant owners in one convention hall and they'll all say the same thing-- the easy part is creating an attractive and functional physical space where people can find food, drink and companionship. All that takes is money.
The difficult-to-impossible part is convincing the employees that THEIR attitude and competence WITHIN THAT SPACE is what makes the food drink and companionship dream possible and profitable.
A space is a space. An empty table is a space. 4 empty chairs around an empty table is space. A silent kitchen is a space. PEOPLE doing the right things with committment and drive and attentiveness and humor and skill and frequent sprints of < omg I can't believe I'm doing this but I gotta make it happen> are really what make it happen.
GOOD service staff can make even a sub-prime restaurant space rock. BAD service staff will cause the best of planned and decorated venues to roll over in their grave.
Getting it right is a highwire act, and like any highwire act, it can slip off the wire with disastrous consequences.
IMHO, Auto Grat only belongs in private establishments where money does not change hands at the Point of Service. Membership only, private clubs where members are billed monthly and a Grat % is added for service staff based on a member approved and membership ratified expectation. Only in a very well defined and " closed" system of expectations and well defined and managed employee job standards can it work as intended, and when a member of such an establishment is badly treated, the consequences are swift and unequivocal. Employee gets blackballed by the House Committee and see-ya-bubbye.
If one is going to work as a server, or manage or employ servers, in a public venue--- it is all out there in the public view. There will be winners and there will be losers.
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Re: Pussers makes a good move
[Re: sail2wind]
#53378
05/08/2015 09:11 PM
05/08/2015 09:11 PM
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Joined: Apr 2006
Posts: 1,450 Napa, California
Teammac
Traveler
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Traveler
Joined: Apr 2006
Posts: 1,450
Napa, California
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What many service businesses in the BVI are missing is the skills of how to treat their employees. I have seen how some of the management speaks to workers, especially in the food industry, and it does not surprise me that the workers have a poor attitude at many places. They have not learned that every worker is important and must be treated with respect and appreciation. Pay rate has much less to do with the equation than most think. If they feel appreciated and have a sense of ownership and accomplishment, they will show up to work with a great attitude. The money then will take care of itself.
It's not what you've got, it's what you give, it's not the life you choose, it's the life you live.
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