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Dec 15th, 2024
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Joined: May 2008
Posts: 756 Likes: 7
Traveler
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Traveler
Joined: May 2008
Posts: 756 Likes: 7 |
Oh, believe me, I'm expecting a battle. Interestingly enough, I have a notice from them (it's Orbitz) giving me credit, with an associated bank transaction number, but less than the amount charged. The transaction never hit my credit card. The person I spoke to yesterday, mentioned something about the "bot response" with regards to my credit. Total BS, of course, but I'm willing to play the game for a while.
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Joined: Mar 2001
Posts: 18,157 Likes: 21
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Traveler
Joined: Mar 2001
Posts: 18,157 Likes: 21 |
Orbitz appears to have a "booking fee" equal to 1% of the ticket price before taxes, it that the discrepancy in the amount you are expecting? I have heard of multiple horror stories in dealing with these third party booking sites and personally talked to several people who have experienced them.
J.D.
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Joined: May 2008
Posts: 756 Likes: 7
Traveler
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Traveler
Joined: May 2008
Posts: 756 Likes: 7 |
One is more like 21% and the other 16%, so there seems to be no rhyme or reason. I used them because of their special pricing--it was at Mary's Boon, and they do really stick to their advertised prices. And, I've always had good relations with Orbitz, so I suspect this is one of those Covid issues. Looks like the parent, Expedia, just got a big cash infusion (4 gigabucks sticks in my mind), so maybe they'll be more accommodating.
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Joined: Mar 2001
Posts: 18,157 Likes: 21
Traveler
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Traveler
Joined: Mar 2001
Posts: 18,157 Likes: 21 |
Ok, I was only looking at the fees for booking air. I am not a big fan of third party booking sites and would ONLY use them if it was a tremendous difference in price. I know CheapOair has something like a $50 refund fee IF you can get a refund.
J.D.
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Joined: Mar 2009
Posts: 20,041 Likes: 38
Traveler
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Traveler
Joined: Mar 2009
Posts: 20,041 Likes: 38 |
So, AA rejected my request for a refund, apparently because I cancelled the trip prior to them cancelling the flight. They have offered to let me reschedule, but, naturally, I prefer cash-in-hand. So, I filed my 250 character max appeal, letting them know what DOT says (not being Twitter proficient, I'm not good at conveying my point succinctly, with their character limitation). Let's see how this goes. I have plenty of time, and don't need the cash in the near future, so I can play the long game, if that's what's required. I have another protest in with Orbitz on a hotel cancellation, but I have so much time on my hands these days, this is actually a nice distraction. And, while I have rescheduled our Mar/Apr trip to November, I'm beginning to think it may not go off. Time for a margarita. Salud!
Am I missing something here. Was your AA flight booked through a third party also or directly with AA?
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Joined: May 2008
Posts: 756 Likes: 7
Traveler
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Traveler
Joined: May 2008
Posts: 756 Likes: 7 |
My flight was directly booked with AA. My hotel was booked through Orbitz. The rest of my trip had 3 different parties--everything resolved with them.
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Joined: Aug 2000
Posts: 84,632 Likes: 38
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Traveler
Joined: Aug 2000
Posts: 84,632 Likes: 38 |
cruzer--I guess your situation is the poster child for the concept of 'wait for the airline to cancel your flight'..
Carol Hill
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Joined: May 2008
Posts: 756 Likes: 7
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Traveler
Joined: May 2008
Posts: 756 Likes: 7 |
Carol, at the time, I was trying to reach my travel providers on the phone, but never could get through. At the time, I didn't know the flight would be cancelled, but I did know that if I cancelled after the flight departed, I was SOL, so I cancelled the flight online, planning to fix this at a later date
. Actually, that's the issue I have with Orbitz--I couldn't get through either via phone of internet, and missed check in. I did call the hotel to cancel, but they couldn't cancel a 3rd party reservation. I'm fully prepared to follow this through 'til the bitter end, and hey, it beats the heck out of watching Judge Judy.
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Joined: Aug 2000
Posts: 84,632 Likes: 38
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Traveler
Joined: Aug 2000
Posts: 84,632 Likes: 38 |
OK, best wishes. Hope it works out for you.
Carol Hill
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Joined: Mar 2009
Posts: 20,041 Likes: 38
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Traveler
Joined: Mar 2009
Posts: 20,041 Likes: 38 |
Wow. If that flight couldn't fly there should be no reason not to be able to get a full refund. Call and demand to talk to a supervisor.
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Joined: Jun 2009
Posts: 5,191 Likes: 26
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Traveler
Joined: Jun 2009
Posts: 5,191 Likes: 26 |
And my refund hit my credit card on Tuesday.
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Joined: Jul 2006
Posts: 13,606 Likes: 5
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Joined: Jul 2006
Posts: 13,606 Likes: 5 |
And my refund hit my credit card on Tuesday. Glad to hear that, Linda.
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