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Re: AA flight on May 2nd
[Re: foreversxm]
#223465
04/02/2020 06:05 AM
04/02/2020 06:05 AM
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Joined: Mar 2001
Posts: 17,769 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,769
Ohio
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Delta and AA seem to be doing cash refunds in a timely manner once you get through or file. My Delta refund (they cancelled the flight) took all of 4 days, still waiting on a United flight that I cancelled and we are a week+ into it and it is "Pending Review". My hopes are not good with United.
J.D.
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Re: AA flight on May 2nd
[Re: jazzgal]
#223470
04/02/2020 07:34 AM
04/02/2020 07:34 AM
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Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 658
Maine
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I must of got lucky as mine went right through first try. I'm holding my breath until the money actually shows up though.
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Re: AA flight on May 2nd
[Re: bran]
#223548
04/02/2020 05:23 PM
04/02/2020 05:23 PM
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Joined: Mar 2009
Posts: 19,216 Auburn, WA
SXMScubaman
Traveler
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Traveler
Joined: Mar 2009
Posts: 19,216
Auburn, WA
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quote=bran] Glad it worked out for you, Bran, but wish the first Agent had helped you right off the bat. But they are all overworked right now so it’s understandable she had you try to do it yourself.
With reference to airline refunds, I’d far rather have my money in my hands than in their travel banks or vouchers but thinking if you’re dealing with a reputable resort or villa rental, they will probably be willing to work toward whatever resolution you choose. At least I hope they do. Update...will not refund but will extend our stay up to 24 months time frame. Suppose that's fair [/quote] Are you saying now it's only extended to end of year and not 24 months? What villa is this? Good one to stay away from.
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Re: AA flight on May 2nd
[Re: bran]
#223554
04/02/2020 05:55 PM
04/02/2020 05:55 PM
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Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 658
Maine
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Bran, did you rent this villa from an agency, and can they help?
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Re: AA flight on May 2nd
[Re: bran]
#223563
04/02/2020 07:06 PM
04/02/2020 07:06 PM
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Joined: Apr 2001
Posts: 14,679 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,679
Brookfield, CT.
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Well the Villa owner refused to refund anything and offered up to the end of this year only now to return. Said that was unreasonable under these really extreme circumstances and what if we couldn't go for obvious reasons? Tough poo basically!!! Bran, If you are unable to get your villa costs refunded or at least a more reasonable extension beyond the nine months already offered, and there is no agent or agency to go to bat on your behalf, I hope you’ll be kind enough to share the property name here for all to see so that other potential renters will be forewarned of the policy.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: AA flight on May 2nd
[Re: bran]
#223564
04/02/2020 07:07 PM
04/02/2020 07:07 PM
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Joined: Mar 2001
Posts: 17,769 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,769
Ohio
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How about you start a new topic on this?
Thanks.
J.D.
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Re: AA flight on May 2nd
[Re: bran]
#223582
04/03/2020 07:49 AM
04/03/2020 07:49 AM
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Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 658
Maine
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Glad it all worked out bran. Here's to good health and getting back to the island. I also just got an AA email saying my refund was issued April 1, which was the day i requested it, but does say it may take 7 days to show in my account. I'm pleasantly surprised!
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Re: AA flight on May 2nd
[Re: SXMbeacher]
#223583
04/03/2020 08:05 AM
04/03/2020 08:05 AM
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Joined: Aug 2000
Posts: 83,620 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 83,620
Central Florida!
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AA and Delta have dealt admirably with this situation, unlike others, like Jet Blue and United.
Carol Hill
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Re: AA flight on May 2nd
[Re: candj]
#223586
04/03/2020 08:27 AM
04/03/2020 08:27 AM
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Joined: Apr 2001
Posts: 14,679 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,679
Brookfield, CT.
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I agree completely, Carol. AA refunded my money immediately in a phone call that lasted less than fifteen minutes total and JB, after several phone calls and lots of research, refuses to do anything more than a travel bank credit. I will undoubtedly find a way to use that credit but will continue to think long and hard before booking them with my dollars in the future.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: AA flight on May 2nd
[Re: Carol_Hill]
#223596
04/03/2020 09:09 AM
04/03/2020 09:09 AM
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Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 658
Maine
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Yes Carol, it is refreshing for things to go as they SHOULD, other than the particular agent i talked with when i called would not help me like they did Pat, and gave me a ridiculous reason to boot. AA was good to me after Irma also, getting re booked with no fees.
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Re: AA flight on May 2nd
[Re: jazzgal]
#223604
04/03/2020 10:22 AM
04/03/2020 10:22 AM
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Joined: Dec 2014
Posts: 357
SeaStar
Traveler
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Traveler
Joined: Dec 2014
Posts: 357
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Linda, I get an error message for that link. This is the link I used. Good luck. www.aa.com/refunds/
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