TravelTalkOnline Forums Travel and Vacation Forums British Virgin Islands The Catamaran company ,charter nightmare

I don't think you can compare any real situation to Below Deck. Below Deck is not reality. It is a show where they cast the crew and guests and I would bet much of it is also scripted and directed..

Still no return "follow up" call from TCC. Last correspondence was " I'll speak with the captain and everyone I can and I'll call you back". That was three months ago. I suppose customer service is not high on this companies list.

I guess that they have an abundance of customers and don't care about you. That's unfortunate. Thanks for updating us.

I wanted to bump this back to the top since here are new members who may be looking at this company to charter. BEWARE OF THE CATAMARAN COMPANY!!!

Tenacious:) I love it
<img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />

Just return from our 2nd trip with them, great boat and service. Chase boat was to us in 45minutes when a fresh water line started leaking. With another company we were the 2nd charter on a new cat and the genset bearing went out. We have had 22 charters and stuff can happen... life with boats. The TTOL discount made up for the 5pm issue.

Just reread the entire thread... Very entertaining!

Regardless of the circumstances, decisions made, you do deserve a call back from CC. That is inexcusable.

Just curious LakeGirl, looking back on your charter what would things would you do differently in terms of arrangements, planning? What would you change to ensure something like this doesn't happen again?

I would be the main contact person for the trip. We had one person book for two boats(16 people). That way if there was a problem I could dispute the full charge with my credit card company. I should have demanded a resolution on site instead of trying to keep the peace for the sake of the whole party. I would get references on each crewmember onboard. We blindly accepted the catamaran company hiring qualified help to staff the boat which failed us miserably. We have since had friends charter different companies and looked at their food service photos with great envy. It looked five star and they paid half what we did. I would still pack my own meats.. I do not regret that decision at all! We will charter to the BVI again(probably next year) and I assure you it will be a flawless trip.

Lakegirl480

may be tempting fate here..

Now have never had a boat in charter with Catco, nor even knew anyone that chartered from this outfit. Could be one of the best or one of the worst for all I know. But the early posts told me that the complaints were unusual. Looks to me Ike it may be time to give up the vendetta. Perhaps reconcile with the alienated friends and choose a new destination.

Jesus... give it a rest already. <img src="http://www.traveltalkonline.com/forums/images/graemlins/hammer.gif" alt="" />

You didn't have water that was hot enough to suit your liking... so friggin' what? You're in the Caribbean where it's 80F+ every day. A cool (no possible way it was cold) shower won't kill you.

You lost some steaks... again, so what? You're out $100 or so on a $10K+ trip? If you went ashore and ordered a steak from one of the finer establishments on any of the islands you probably would have had a better meal than can/would be prepared on the boat.

You "lost friends"... either they were sh*tty friends or you're to blame. Either way, get over it.

Going back on this I can just about guarantee where the blame should be firmly placed. I hope the mods lock this thread.

I can say that in 34 years of chartering in the Caribbean with 4 different charter companies that there is no such thing as a "flawless charter," but I still loved every minute of it!

Yeah, seriously - give it a rest. The hot shower thing is just beyond pampered / wimpish.
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Where is that gosh darn "like" button? <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" />

Its been a while since I bumped this thread up for any new travelers that may be considering the Catamaran Company as a booking agent.
No need for any snide remarks(again) from the peanut gallery. This is simply to educate those who may be considering this trip and may help
generate some questions (that I wish I had known to ask before traveling).

Lakegirl480

It's been 2 years, I think its time to let it go.

Have you done another chater? How'd it go?

Hey Maytrix, I'll never forgive you for not finding shore power the night we sweated to death off Les Saintes! That was 2 years ago also, I think?!

A little over a year ago, this little storm named Irma came along and destroyed everything we worked years and years for. Is this where I file my complaint?

I've never forgiven myself! LOL

Hey Lakegirl go back to your lake and give this a frickin REST

Huhm, not sure I would put it that way, but I don't care for the original poster bumping the post that way, so we will close this one here.