I am no BVI lawyer... but in just about any place in the world the only case anyone would have is to legally pursue the person or company who rented the place to you. Read your agreement with the bodies you did the deal with. The new owner would only have an obligation if you traveled to the courthouse and registered your lease against the title. No idea if that is even possible in the BVI, that is the only way to protect yourself when it comes to renting or leasing property in most US jurisdictions. One other level of protection when it comes to hotels and temporary housing is to always use American Express. American Express does have some rules and benefits to us the members when we are denied our "reservation". Again your rental agreement should be your roadmap here. What was said verbally means nothing. Only the agreement(s) signed by both parties matters.