Personally I wouldn't be too hard on Unity. I think Michael and his brother run the best car rental operation on SXM and I don't think anybody could accuse Michael of not caring about his customers or going well out his way to look after a customer. There have been many instances of Michael and his brother coming to the rescue of a customer who was renting from a rival. Unity erred, but in my experience, it is the exception, rather than the rule with Unity.
.
