Oh, heck, I should know better than to jump in here, but self restraint has never been one of my traits.
When the spokesman says "circumstances beyond our control", I question the veracity of that assertion.
I have seen a lot of places that get dinged by the health department. Usually they cop to the charges and promise to improve. I'm guessing it's really hard to stay on the right side of the health authorities all the time, but mistakes happen. Own up to it and go on, or tell us why you were a "victim", which seems to be what MB is claiming.
We stay at Mary's Boon, so I doubt we'll change our behavior any, but I do believe it's disingenuous to claim total innocence.
Fire away.
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