I used them for the first time a couple weeks ago (1/30). I emailed them back the requested form for payment and also called the with the credit card security number. Fast forward to the morning we're supposed to get the delivery. Everything is done but no CC delivery. I had the charter office give them a buzz to ask when they were coming...they couldn't find the order, asked when it was made etc. Then they suddenly said it was already on the way. Then they asked to speak to me, they wanted to tell me about a couple items they didn't have and what could they send instead. Obviously it wasn't on it's way yet since they wanted to sub items. While I had them on the phone I wanted to reconfirm the cases of water which I had talked to them about previously (as it wasn't on their on-line automated form)...they said yes they were sending 3 cases. About an hour later the guy showed up...had everything except the water. One of my crew rode back with the guy to get the water.
Not a pleasant first experience with them. Held up our departure...island time I guess.
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