I have rented from Unity for years and in years past I have rented with AAA - neither have ever said anything - well, except when I actually had damaged the car - Michael offered a fair resolution which I accepted. Myra (I think that's her name) at AAA actually told me that the missing hubcap was missing when we rented - I could not remember and thought I may have done it - so she was the opposite of trying to get more money from me.