Some of these issues are already covered by policy. United downgraded me from EWR-LHR last year. They gave me an empty 3 seat row, refunded my miles, and gave me a $500 voucher. Pilots were deadheading to London and the union for Continental states that they go business when commuting overseas.
Regarding #12, how is it even legal for them to collect tax and not pay it to the government on cancelled tickets. Some loophole or something but yes, please fix it.
Thanks for your post.
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