Scubaman - We just departed last Saturday on Air Transat and they had an agent for Club Class (FC) and 2 agents for Economy. But ( I believe ) the way the system is supposed to work is Scan your passport enter travellers and number of checked bags and the machine prints your boarding passes and baggage tags. Attach the baggage tags and put them on the scale and away they go. Then proceed upstairs to security. Without talking to an agent. In a perfect world laugh