Yes indeed, this is the caribbean chain Tap and Still american bar which has NO CUTLERY with their paper bag fries and grilled cheese in aluminum foil. And yes, theres a 4x5in or so paper i ticked my order on. There is no more a basic service than this.
I did not note if there was any mention on the menu re 20% service charge. At payment time, I asked our server for details who said to take it up w manager...and oh! He just left.
Tbh, i didnt get any service when i first arrived and stood at the bar. Finally a staff on break (eating at the bar) took my order.
PS dont expect your change back, Carol. They round up.(sic!)
(Coles notes: 20% sc was absolutely extreme for this place imo. A 3* pub with no cutlery in this competitive market is not warranting my return.)
PPS big sign in washroom for staff to wash their hands... and mid afternoon there was NO SOAP!!! Apparently, guests must also bring sanitizer with their plates n forks next time. May as well as pack out ur garbage as well.
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