I know I sound like a crotchety old man, but so be it. This resort is obviously for a, younger crowd.
Having stayed at Royal Palm many times, it has never been what I would consider a "younger crowd". Yes, as older "owners" pass along or give up their time share, you will see younger people. I am 68 and many times I have been there, I see many people older than me. We have friends who own 2 of the top floor penthouse units and one of them is in their early 80's.
While I would not apricate the situation you described, perhaps asking again in a nice manner or asking to speak to the manager might produce some better results. The pool bar is somewhat unique but I have never had much more the mediorce service there. That is what you get when a 15% service charge is built into the prices.
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