MIDiver, totally understand your frustration. My brother spent 4 hours at the customs office waiting to clear out last May. On a positive note, we just cleared into West End last week and had a very positive experience. Used Sail Clear, which is super convenient. It was busy with the day trippers but the office has definitely improved their customer service. They had 2 kiosks for immigration, when you walk in from the pier and the guy there was very friendly. I was in and out in under 20 minutes and that was with clearing in a dog as well. I did make sure to time it around the ferry arrival. Also, now for the 2nd time we were able to clear into the USVI electronically using CBP Roam and didn't need to go to Cruz Bay to clear in person.

Sue
s/v Ripple
Leopard 40

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