Sorry your day at Orange Fever was a bust. The two times we went this last May the Pizza Oven was non operationable and waiting for parts and someone to fix it. Wasn't fixed the week we left in June shortly befor you arrived. Maybe that ws the problem getting the kinks worked out. As for the service that is unacceptable. JC has always been our server when we have been there and has always been spot on. Asking to add a tip is unacceptable to me. Should never be asked. We always pay in cash there as it's 1 to 1 cash. Credit card is in Euro.
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