We had a similar problem only ours was from home. Some BS about "PDF" vs JPEG who the hell knows. All I know is through the grace of God and many people that we know on the island they caught the problem. What a FREAK'N hassle!! Hopefully coming soon, just a valid vaccine card will be enough. Lucky 13? Sounds like BSV to me. That was the unit we stayed in back in Mach-April! Ours is normally unit#1!!! We got our PCR Antigen test in Marigot on Rue De Kennedy, free. 30 minutes and clear to return. Time to relax and let "Sand gravity set in"!!