UPDATE: Sometimes persistence pays off. In case this can help: On the 4th Submission I attached a letter to the report explaining that the Antigen Test (BD Veritor) does not produce a lab report and was approved. But my wife's was not. I submitted her a 5th time and after about an hour called 721-542-3003 and spoke to someone. Within minutes she was approved. (Not sure if the call is connected).
So good news. We are going. and my suggestion.... Don't take no for an answer.
.
