So! We often tout the horror stories and the negative airline experiences we’ve encountered with AA so once again, I would like to comment on the positive.

While we were away last week I received an early email notification of a significant schedule change for FF SXM flights we are holding for next April. This morning I called AA and spoke with a wonderful reservationist who couldn’t have been anymore accommodating and pleasant along the way. She managed to get us onto a different flight with better flight times (this was actually the flight I originally hoped to book but it wasn’t available at the time.....) and to an airport more convenient to our home. I know there may well be more changes between now and April and if so, wouldn’t I love to do business with her again!

But the real news is she went out of her way to be helpful and pleasant. I couldn’t have asked for more.

Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."